Base Station or Device provisioning issues
Targeted manufacturer/model is missing
SYMPTOM: The targeted manufacturer or model is not present in the base station or device creation page.
SOLUTION:
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Check that you have downloaded the most recent Device and Base Station catalog in Manage > Operating Management.
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If the catalog cannot be updated, you may check and set your proxy configuration on the Cockpit.
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Also check that you have set the correct ISM band corresponding to your device or Base Station.
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If you still have issues with catalogs installation, you may manually reinstall them.
Device cannot join
SYMPTOM: The device is joining the network but the Join-Accept is not processed by the platform
SOLUTION:
- Check that the associated device profile corresponds to your device and update it accordingly.
- Check that you have set the correct ISM band corresponding to your device or Base Station.