Base Station or Device provisioning issues
Targeted manufacturer/model is missing
SYMPTOM: The targeted manufacturer or model is not present in the base station or device creation page.
Check that you have downloaded the most recent Device and Base Station catalog in Manage > Operating Management.
If the catalog cannot be updated, you may check and set your proxy configuration on the Cockpit.
Also check that you have set the correct ISM band corresponding to your device or Base Station.
If you still have issues with catalogs installation, you may manually reinstall them.
Device cannot join
SYMPTOM: The device is joining the network but the Join-Accept is not processed by the platform
- Check that the associated device profile corresponds to your device and update it accordingly.
- Check that you have set the correct ISM band corresponding to your device or Base Station.