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Activate LRC traces for a given device

When a specific device or group of devices experiences connectivity issues that require in-depth troubleshooting, you can increase the LRC trace level to debug and resolve the problems effectively.

  1. Execute an ssh command to connect to the TPE node (the primary node1 must be used in High availability mode):

    ssh support@${IP_OR_HOSTNAME_OF_TPE} -p 2222
  2. Connect to the LRC CLI via Telnet (login: support, password: support):

    docker exec -it $(docker ps -q -f "name=actility_lrc1") telnet 0 2009
  3. Add the device's devEUI to the list of devices with an increased trace level:

    >> traceadd <devEUI>

    For example:

    >> traceadd 1000000000000003

    You can add up to 10 devices to the list.

  4. View the list of devices with an increased trace level:

    >> tracelist

    Sample command output:

    >> tracelist
    1000000000000003 1000000000000005
  5. To disconnect from the LRC CLI, simply enter the exit command.

  6. To access device logs, retrieve the logs from the LRC Docker container:

    docker service logs actility_lrc1
  7. To remove a device from the list of devices with an increased trace level, repeat step 1, and then use the following command:

    >> tracermv <devEUI>

    For example :

    >> tracermv 1000000000000003

    To remove all the devices from the list, you can use the following command:

    >> tracermv *

    Finally, repeat step 5 to disconnect.