Accessing a ThingPark Enterprise SaaS platform

About multi-factor authentication

Multi-factor authentication protects your ThingPark account from unauthorized access (for instance, compromised passwords). Multi-factor authentication is enforced on all the ThingPark Enterprise SaaS platforms. Therefore, you will have to use it to log in. Two-factor authentication consists of a one-time code generated by a mobile application and an end user's password.

Activating my user account

1. Click the link that has been provided to you to activate your account.

   note

   If the link has expired, follow the Forgot Password procedure of the login process. For more details, see Logging in.

2. Update your password and user profile to activate your account.

3. Install a time-based OTP application, for instance, FreeOTP or Google Authenticator. Both applications are available for Android (downloadable from Google Play Store) and iOS (downloadable from App Store) Smartphones.

4. Open the application on your mobile phone.

5. Scan the QR code displayed on the TPE login page.

6. Enter the one-time code generated by your mobile application on the TPE login page and provide a Device Name. In case you use several devices to connect to your account, choose a friendly name for each device. This allows you to associate your ThingPark account with several OTP applications installed on different devices.

7. Click Submit.

   -> You are redirected to the TPE platform.

Logging in

1. Open your application for account authentication on your mobile phone.

2. Login into your TPE platform:

   • For ThingPark Community platform: https://community.thingpark.io/

   • For ThingPark SaaS-EU (Europe, Middle East and Africa) platform: https://thingparkenterprise.eu.actility.com/

   • For ThingPark SaaS-US (Americas) platform: https://thingparkenterprise.us.actility.com/

   • For ThingPark SaaS-AU (APAC/Oceania) platform: https://thingparkenterprise.au.actility.com/

3. Enter your valid password. In case you do not remember your current password, click Forgot password to create a new one.

4. Enter the one-time code generated by your mobile application on the TPE login page.

5. Click Sign in.

   -> You are redirected to the ThingPark Enterprise user interface.