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Troubleshooting

This section contains troubleshooting information to help you identify, isolate, and resolve issues.

Report generation​

For all support requests, please follow the next procedure to generate a troubleshooting report:

export RELEASE=<release name>
export CONFIG_REPO_BASEURL=https://raw.githubusercontent.com/actility/thingpark-enterprise-kubernetes/v$RELEASE
curl $CONFIG_REPO_BASEURL/scripts/generate-audit-report.sh -o generate-audit-report.sh
bash generate-audit-report.sh

Please attach the resulting archive to any support request.

Log level adjustment​

ThingPark Enterprise applications logs at ERROR level by default. Only on support request, default values can be overridden with lower logging level. Please see Helm Charts default values to update your values-data-stack.yaml and/or values-thingpark-stack.yaml files:

lrc:
  lrc:
    lrcBindingHttp:
      logger:
        all:
          level: ERROR # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
        root:
          level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
        actility:
          level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
  lrrFwFetch:
    logger:
      level: ERROR # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
wireless-pki:
  logger:
    all:
      level: "ERROR" # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
    consoleHandler:
      level: "ALL" # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
    ejbca:
      level: # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
    cesecore:
      level: # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
    root:
      level: # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
twa:
  logger:
    all:
      level: "ERROR" # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
    consoleHandler:
      level: "ALL" # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
    root:
      level: # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
    jbossAsconfig:
      level: # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
    access:
      level: "OFF" # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
    httpConnector:
      level: "OFF" # Log Level in ALL, DEBUG, INFO, WARN, ERROR, OFF
twa-admin:
  logger:
    apacheError:
      level: "error" # Valid log levels: emerg, alert, crit, error, warn, notice, info, debug, trace1-trace8
    apacheAccess:
      enabled: false
    twaAdmin:
      level: "LOG_ERR" # Valid log levels: LOG_ERR, LOG_WARNING, LOG_NOTICE, LOG_INFO, LOG_DEBUG
twa-dev:
  logger:
    all:
      level: "ERROR"
    root:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    mail:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    actility:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    apache:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    hibernate:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    spring:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
twa-ran:
  logger:
    all:
      level: "ERROR"
    root:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    mail:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    actility:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    apache:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    hibernate:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    spring:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
twa-task-res:
  logger:
    all:
      level: "ERROR" # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    root:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    mail:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    actility:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    apache:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    hibernate:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    spring:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
twa-alarm-notif:
  logger:
    level: ERROR # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
tpx-flow:
  api:
    logger:
      all:
        level: "ERROR" # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      root:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      actility:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      spring:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      hibernate:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      mariadbJdbc:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      kafkaClient: 
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
  bridge:
    logger:
      all:
        level: "ERROR" # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      root:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      actility:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      spring:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      hibernate:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      mariadbJdbc:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      kafkaClient:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
  supervisor:
    logger:
      all:
        level: "ERROR" # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      root:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      actility:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      spring:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      hibernate:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      mariadbJdbc:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      kafkaClient:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
  hub:
    logger:
      all:
        level: "ERROR" # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      root:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      actility:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      spring:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      hibernate:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      mariadbJdbc:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      kafkaClient:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
  logger:
    all:
      level: "ERROR" # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    root:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    mail:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    actility:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    apache:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    hibernate:
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
    spring: 
      level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
tpdx-tpe:
  admin:
    logger:
      all:
        level: "ERROR" # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      root:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      actility:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
  core:
    logger:
      all:
        level: "ERROR" # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      root:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
      actility:
        level: # Log Level in TRACE, DEBUG, INFO, WARN, ERROR
nssa:
  logger:
    apacheErrorLog:
      level: error # Valid log levels: emerg, alert, crit, error, warn, notice, info, debug, trace1-trace8
    apacheAccessLog:
      enabled: false
wlogger:
  logger:
    root:
      level: "ERROR" # Log Level in TRACE, DEBUG, INFO, WARN, ERROR

Once values-data-stack.yaml and/or values-thingpark-stack.yaml files filled with custom log levels, update Helm Chart Release:

helm upgrade -i tpe --debug --timeout 20m -n $NAMESPACE \
  actility/thingpark-enterprise --version $THINGPARK_ENTERPRISE_VERSION \
  -f values-thingpark-stack-all.yaml
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