Troubleshooting

This section contains troubleshooting information to help you identify, isolate, and resolve issues.

Report generation

For all support requests, please follow the next procedure to generate a troubleshooting report:

export RELEASE=<release name>
export CONFIG_REPO_BASEURL=https://raw.githubusercontent.com/actility/thingpark-enterprise-kubernetes/v$RELEASE
curl $CONFIG_REPO_BASEURL/scripts/generate-audit-report.sh -o generate-audit-report.sh
bash generate-audit-report.sh

Please attach the resulting archive to any support request.

Log level adjustment

ThingPark Enterprise applications logs only errors by default. Only on support request, default values can be overridden with lower logging level. Please see Helm Charts default values to update your values-data-stack.yaml and/or values-thingpark-stack.yaml files:

helm show values actility/thingpark-data --version $THINGPARK_DATA_VERSION
helm show values actility/thingpark-enterprise --version $THINGPARK_ENTERPRISE_VERSION

Once values-data-stack.yaml and/or values-thingpark-stack.yaml files filled with custom log levels, update Helm Chart Release:

helm upgrade -i tpe --debug --timeout 20m -n $NAMESPACE \
  actility/thingpark-enterprise --version $THINGPARK_ENTERPRISE_VERSION \
  -f values-thingpark-stack-all.yaml