Base Station connection issues
Base station is not seen connected by the platform
SYMPTOM: The base station is up and running but the base station is not seen connected by the platform: The base station status remains in "Initialization" or "Connection error" in the TPE GUI.
SOLUTION: See various troubleshooting approaches described below.
Troubleshoot from Cockpit
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Check that IPsec certificate for Base Station has not expired.
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If the IPsec certificate has expired, on TPE cockpit, an error message is displayed at the top of the "TPE Configuration" page:
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In this case, you must generate a new certificate and upload it. Refer to the procedure described in the Appendix IPsec certificate Generation for base stations traffic of the ThingPark Enterprise Installation and Configuration Guide.
When the certificate is changed, all base stations will be temporarily disconnected to retrieve the new certificate. This new certificate must be regenerated manually for all Base Stations already created. To do it, follow the procedure described Regenerate IPsec certificates for base station traffic.
Troubleshoot from the base Station via Suplog menu
1. Test Connectivity with LRC
Test Connectivity with LRC via "Troubleshooting/Pings LRCs" menu:
If ping fails, you need to test your IPSEC tunnels and connectivity with your PKI IP. For more information, see Test Connectivity with PKI and Test IPSec Status with TPE server.
2. Test Connectivity with PKI
Test Connectivity with PKI via "Troubleshooting/Ping" menu (enter PKI server IP):
If ping fails, check your internal network (firewall, IP flows).