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Viewing alarms in the user interface

Alarms are represented graphically in a dashboard within the user interface of the ThingPark platform. The dashboard looks like this:

The Base Station Alarms' widget displays a global view of the severity states of base stations' alarms.

A pie chart distributes the severity states of base stations: critical, major, minor, warning and indeterminate.

The following table explains the alarms' severity states color codes.

Severity StateDefinition

The service is affected. An immediate corrective action is required.


The service is partly affected. An urgent action is required.


A fault that does not affect the service should be corrected to prevent the problem from aggravating further.


A potential or impending fault affecting the service should be diagnosed and corrected, if necessary.


The severity cannot be determined.


The alarm has been fixed.

Alarms in "Cleared" state are not visible in the pie charts but are visible in the Alarms’ table.

In ALARMS DETAILS, clicking the Base Stations tab displays the base station alarms' list.

By default, acknowledged and cleared alarms are not shown in the list. To learn more about filter options, see Filtering base stations alarms.

By default, alarms are ordered by Acked status (not Acked alarms first), then by last update timestamps in decreasing order. You can sort alarms by clicking the arrow of the following colon headers:

  • State: Sorting by state (ascending or decreasing order), then by last update timestamp (decreasing order).

  • Acked: Sorting by ack status (ascending or decreasing order), then by last update timestamp (decreasing order).

The Domains column is only available if the permission segregation based on domains has been enabled by an Administrator user. In this case, if the alarm has been triggered on a base station associated with a domain, the domain is displayed. For more information, see Domains.

Event-state alarms display their occurrence number on their severity state. To learn more, see Management of alarms' occurrences.

Expanding an alarm state, as shown in the preceding screen, deploys the alarm state's details and the troubleshooting actions for the user to do.

If you are entitled to a role as Administrator, then you can acknowledge selected alarms by clicking Acknowledge. Otherwise, you can only see the results of this action. Note The alarm acknowledgment cannot be reversed.